Legal
Privacy Policy
Last updated: March 2026
1. Information We Collect
When you create an account or place an order, we collect information such as your name, email address, and payment details (processed securely by our payment providers — we never store raw card numbers). We also collect usage data such as pages visited, browser type, and IP address for analytics and fraud prevention.
2. How We Use Your Information
We use your data to process and deliver your orders, manage your account, send you order confirmations and support replies, detect and prevent fraud, and improve the overall experience on Crunchy Vault. We do not sell your personal data to third parties.
3. Payment Data
All payment transactions are processed through third-party payment providers (such as PayPal and Stripe). These providers operate under their own privacy policies and handle your payment information securely. Crunchy Vault only stores a transaction reference and the amount paid — never full card details.
4. Cookies
We use cookies to keep you signed in, remember your preferences, and analyse how our site is used. Essential cookies are required for the site to function. You can disable non-essential cookies in your browser settings, though this may affect your experience.
5. Data Sharing
We only share your data with third parties where necessary to deliver our services — for example, payment processors and email delivery providers. All third-party partners are contractually required to protect your data and may not use it for their own marketing purposes.
6. Data Retention
We retain your account data for as long as your account is active, or as required by law. Order records are kept for a minimum of 3 years for accounting and legal purposes. You may request deletion of your account and personal data at any time by opening a support ticket.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. You may also have the right to object to certain processing or to request data portability. To exercise any of these rights, please open a support ticket.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no system is 100% secure and we cannot guarantee absolute security of your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
10. Contact
If you have any questions or concerns about how we handle your data, please contact us by opening a support ticket on our platform.
Privacy concerns?
Open a support ticket and we will address your request promptly.